Only the Administrator I would place a hefty bet on anyone with a background in office work having heard this phrase. I’ve heard it more...

I recently received a text message. One of many, but this one was different. "Hi, my name is James and I am reaching out from ( name...

I recently had a couple of…well…strange calls from people apparently returning a missed call from me. They were people unknown to me,...

There comes a point in every small business where the overwhelm will hit - when you find yourself working evenings and weekends, missing...

How easy do you make it for someone to complain? No-one likes to be told they’ve made a mistake or done something wrong, but they are an...

How it started I've been a freelancer for a number of years now, the last 12 trading under the name of Smallbizbod. I’m in a handful of...

Tenders and contracts have been in the news a fair bit recently. I’m sure you’ve seen the news articles and social media posts...

One of the best things about freelance work is the flexibility. After years of working 40+ hour weeks and endless commuting I now get to...

I don’t know about you, but I’ve always enjoyed learning new things. Take Microsoft Office for instance; I’ve been using various...

Do you remember why you started your business? Maybe you have a trade that took blood, sweat and tears to train for until you achieved...

What on earth is a 'handover specialist'? According to my LinkedIn profile, I’m an “Bookkeeper, Bid Specialist, and all-round...

I've been a VA since 2012, but this is my first foray into blogging. I read and follow blogs from all over - hints and tips, industry...